BUSINESS PROCESS OUTSOURCING INDUSTRY OF INDIA

Business Process Outsourcing (BPO) emerged in India in the 1990’s, with each passing year witnessing tremendous growth, thus catapulting India into one of the world’s top outsourcing destination. The industry has won applauds for putting India on the global map as a reservoir of high quality, low-cost technology skills. The major factors that led to the development of the BPO industry in India are better assurance of quality, advanced telecom facilities, favorable tax environment, enhanced risk management practices, a huge English-speaking workforce, and availability of cheap & highly skilled (tech-savvy) labor among others.

What is Business Process Outsourcing?

Business Process Outsourcing (BPO) refers to outsourcing of business processes of an organization in order to reap the benefits of efficiency & effectiveness in terms of costs and productivity. A company providing BPO service usually administers and manages a particular business process for another company. Such service providers either take the help of an advanced technology or apply an existing technology in ways that quantitatively improves a particular business process.

Size and Composition

The major players in the BPO industry of India are third party service providers and the captive units. The size of the global outsourcing industry is approximately US$ 186 billion and India’s share of this pie is as big as 36%. More than 500 companies in India offer outsourcing services in 35 languages to over 66 countries and more than 200 MNCs operate out of India in this industry.

According to the Ministry of Electronics & Information Technology, Government of India, the ‘BPO Export Sector’ directly employed approx. 9 lakhs people in the FY 2012-13 which has increased to almost 11 lakhs in the FY 2016-17 (estimated).

A detailed category wise depiction of the direct employment generated by the India’s IT and ITeS sector is as follows:

Employment in IT-ITeS Industry (in millions)
Year/ Segment	2012- 13	2013- 14	2014- 15	2015- 16	2016- 17(E)
IT Services & Exports	1.29	1.6	1.74	1.846	1.921
BPO Exports	0.88	0.989	1.03	1.086	1.152
Domestic Market	0.60	0.699	0.745	0.758	790
Total Employment	2.966	3.267	3.485	3.690	3.863

Services Offered

Indian BPO companies offer several different services including customer & technical support, telemarketing services, insurance processing, data entry and processing, forms processing, bookkeeping and accounting services and research services including Internet search, product research, market research, surveys, analysis, web research, and mailing list research.

Future Prospects

In recent times, most of the Indian BPOs have started setting up their onshore presence in the very markets they serve. Leveraging on their years of experience & expertise, most of the large players have been concentrating on improving the outsourced business processes by offering specialized services rather than only plain vanilla BPO process solutions, like Knowledge Process Outsourcing (KPO), Transformation, and Consulting opportunities.

The industry, of late, has been at the receiving end due to the rapidly shifting technology needs, Brexit, changes in immigration & visa norms, and the election of protectionist Donald Trump as the US President. Hiring too has come down owing to the increased application of automation and robotics in the sector. In fact, in the past five years, revenue and profit growth for the top five companies listed on the Bombay Stock Exchange (BSE) have halved. The industry is passing through a transition phase as corroborated by Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra – to quote him – “The industry is in the midst of a necessary yet painful transition. We are trying to address a new decision-maker, learn to speak to customers in a new language and address their problems in new ways.”

However, as per Bendor-Samuel of Everest - there is no alternative to India and the Indian firms as a source of essential talent. Hence, if the industry indeed makes use of this transition period in rediscovering itself, then there is no doubt that the country shall retain its image as the outsourcing capital of the world in the foreseeable time.

Here you read about Business Process Outsourcing, get more information about other outsourcing like Legal Process Outsourcing click here.

Getting Hitched With An Opportunity for Small Business

Whether you are looking for new markets for your existing business or are just starting a business, the article will try to provide you with a list of business trends for the past two years. The list will guide you to possible emerging small business trends and opportunities that will help you make it big on the coming years.

As the Internet continues to mature we are seeing trends emerge that make home business ideas very exciting. In this article let's take a look at five super hot trends for you to consider when starting your own home business.

The Internet has certainly changed the way business is done around the world today. This has affected everything including ways to make money with your own home business. As the Internet continues to mature we are seeing trends emerge that make home business ideas very exciting. In this article let's take a look at five super hot trends for you to consider when starting your own home business.

1. Blogging is extremely popular right now. In the past web logs use to be a way for you to post your thoughts online and was used more as a social mechanism to keep in contact with people.

Today blogging has become a fantastic way for a person to make money on the Internet with their own home business. Blogs have become very sophisticated and you can monetize them in just about any way you want to make money.  Furthermore maintaining a blog is very simple and almost no technical knowledge is needed.

A good blog can be read on a daily basis by literally thousands of people. Your goal is to create a blog that people want to read and in turn will purchase products from you because they trust you.

2. Social media can mean different things to different people. Certainly interacting with people in various ways online does increase your opportunities to make money with your own home business.

Today we see people interact in various social networks such as Facebook, through videos on YouTube, podcasting, audio, social bookmarking and other various ways. This gives you the opportunity to affect how a person sees things and also to sell products to them.

3. Affiliate marketing continues to be the easiest way for the average person to make money online. As an affiliate marketer you join a program for free and are given everything you need to make money.

This includes having products to sell, your own affiliate website, promotional materials such as banners and graphics, delivering of the product, collecting the money, and paying you commissions.

The skills that it takes to build an affiliate marketing business include list building, driving traffic, and learning how to pre-sell products to increase your sales conversions.

4. Email marketing is a fantastic way to build a long term income. You do this by building a list of subscribers and developing relationships with them. Over time you are able to sell to your list because you become a trusted person who recommends things that do exactly what you say they will.

5. Article Marketing is one of the most important actions to take when starting a Home Business or promoting Home Business Ideas.  The author gains 2 very important assets in constructing a strong web presence:

A.    You gain one way back links to your website which is one of the major SEO aspects.  Having a lot of one way back links raises the importance of your website and drives more traffic and more sales to your Business.  Articles have a tendency to stay around for years.

B.  When you write articles you build credibility to yourself and place yourself as an expert in your field.  This is incredibly important and will cause prospects to listen to what you have to say, this means more sales and more money to your Home Business.

This is five super hot trends in home business ideas that anyone can use to make money online today.

Time To Go For Cheap Marketing Trends In 2016... What About Using The Brochure Approach?

We are living in a world where we are facing various challenges. We want to grow as professionals and being a business owner a natural instinct of reaching out every single person on this earth is our ultimate dream. This would have been impossible few decades ago, however, it is now within our reach as with the help of few clicks we can go live and our message can go viral in minutes all over the world. The key here would be to see what are the mediums and approaches that we adopted while chasing that goal.

Email marketing with the help of e-brochures is taking a serious attention and is a center of focus by many businesses. However, that is still in its early phases and may not get the desired results for you as in the majority of the cases such marketing emails containing these e-brochures may end up in some one’s junk or spam folders. This is where the sense of frustration and urgency arises and business owners may not get the results they intended to have while using such marketing trends.

In such situations professionals are left with no choice but to go for the conventional means for marketing and advertising their products and services. They use brochures and target different areas simultaneously or at times area by area they apply this approach. Targeting huge areas with the help of these brochures, needs robust printing, backup that may allow them to print brochures in hundreds of thousands so as to spread the word all over the city, country or region in no time. This approach is further helpful if you are operating in congested and complex business trends like those of Dubai. You will need to acquire elite and professional services for Brochure printing Dubai so as to be able to go and reach almost everyone.

The city of high rise buildings, Dubai seems to be the perfect match for this advertising approach. You will need to ensure that you are dealing with best printing service providers. Those people who are aware of the latest advertising trends and native markets. They will come up with design, content and trends that are highly successful and normally preferred ones in the dynamic markets of Dubai. This tendency will allow you to the run with the major slice of market share and get excellent returns on your investments.

A highly designed and rich in relevant content brochure will work like a magic spell. Simplicity at the same time shall be treated as the key ingredient. You will need to contact the best in the industry for Brochure printing Dubai and leave it to them. They will come up with sleek and appealing designs that will do wonders for you in no time and your business and its products and services will not be treated as alien anymore, because these brochures will enable you to leave a strong brand image on your target audiences’ minds. Act fast and check out the latest and affordable brochure marketing trends in Dubai today!

Single Gateway To Grow Businesses With Latest Jobs, Deal Of The Day, Tenders.

Higher Schools, Colleges, Technical Education in India

The importance of higher education is increasing day by day in India now. Gone are the days when completing regular Bachelor’s degree was seen as a full stop to education. When it comes to education in India, much has changed in the last two decades.

People are not putting an end to their education after their Bachelors, more and more are opting for higher educational courses that promise high paying jobs and careers. The Government of India has also realized the significance of higher education as this is the best way to invest in the country’s demographic dividend as better education means better income and better economic rate.

At present, India stands at the number three position in the world in the sphere of higher education. We have the highest number of young people in our population with over 100 million college goers. Post independence, the level of higher education in India has significantly grown. Of course, we are still facing challenges in academia and legal rules related to it, but new possibilities are there to achieve.

In India, University Grants Commission (UGC) is the responsible body for designing various programmes and introducing different schemes in the education sector and aiding it with academic, directorial and financial support. Today, there are a large number of colleges and universities offering a wide range of academic and professional higher education courses. A decade ago, one could not even think about the types of courses now available in India.

In this fast growing world with ever changing technologies, more and more private institutions are opening to fill the gap. It is a fact that the Government education institutions are not really in praiseworthy condition at present, on the other hand, the private colleges & universities are not only attracting Indian, but also foreign students from different parts of the world. They have become the main force behind the growing Indian Higher Education sector. The private institutes are excelling in all fields of education like science, medical and technology etc.

They are equipped with all necessary educational infrastructure, highly educated faculties and research facilities. Unlike the Government institutes, they are the first ones to introduce the latest curriculum for students and international education exchange programs.

With Higher Schools, Colleges, Technical Education field in India still calling for an enormous level of advancement and improvement to be done, the main source of change is seen in the form of private colleges and universities. Experts from the sectors opine that improvement is a long process and step by step we can achieve a lot. The academic institutions should follow the best practices when it comes to accreditation and evaluation.

Then, the main focus of any educational institute should be on its primary strength, the faculties. They should be research focused and should always update themselves with the new changes in education and the relevant industry engagement through efficient mentoring of pupils in order to prepare ‘Class One’ professionals of the future who can again return to the country in one or other form.

A worriable fact in India is about the employment – a major part of people doing graduation in technology is not considered worth employable by the IT/ITES industry. Another haunting fact comes from the management studies - only 20% - 30% students are considered employable. It is high time now that some big steps are taken in this direction for addressing this very important issue in order to make more and more students employable.

Another useful suggestion comes from the academic experts is that the generic academic model should be transformed into a learner-centered one. At college and university level, students should be prepared enough for facing all kinds of situations in their future careers through their strength and abilities developed during their academic years.

With all the present complexities and gaps in the higher education sector of India, the signals are clear enough to predict that with a push to the ongoing process of changes will definitely bring good results and take the Indian higher education to a never before seen level.