BUSINESS PROCESS OUTSOURCING INDUSTRY OF INDIA

Business Process Outsourcing (BPO) emerged in India in the 1990’s, with each passing year witnessing tremendous growth, thus catapulting India into one of the world’s top outsourcing destination. The industry has won applauds for putting India on the global map as a reservoir of high quality, low-cost technology skills. The major factors that led to the development of the BPO industry in India are better assurance of quality, advanced telecom facilities, favorable tax environment, enhanced risk management practices, a huge English-speaking workforce, and availability of cheap & highly skilled (tech-savvy) labor among others.

What is Business Process Outsourcing?

Business Process Outsourcing (BPO) refers to outsourcing of business processes of an organization in order to reap the benefits of efficiency & effectiveness in terms of costs and productivity. A company providing BPO service usually administers and manages a particular business process for another company. Such service providers either take the help of an advanced technology or apply an existing technology in ways that quantitatively improves a particular business process.

Size and Composition

The major players in the BPO industry of India are third party service providers and the captive units. The size of the global outsourcing industry is approximately US$ 186 billion and India’s share of this pie is as big as 36%. More than 500 companies in India offer outsourcing services in 35 languages to over 66 countries and more than 200 MNCs operate out of India in this industry.

According to the Ministry of Electronics & Information Technology, Government of India, the ‘BPO Export Sector’ directly employed approx. 9 lakhs people in the FY 2012-13 which has increased to almost 11 lakhs in the FY 2016-17 (estimated).

A detailed category wise depiction of the direct employment generated by the India’s IT and ITeS sector is as follows:

Employment in IT-ITeS Industry (in millions)
Year/ Segment	2012- 13	2013- 14	2014- 15	2015- 16	2016- 17(E)
IT Services & Exports	1.29	1.6	1.74	1.846	1.921
BPO Exports	0.88	0.989	1.03	1.086	1.152
Domestic Market	0.60	0.699	0.745	0.758	790
Total Employment	2.966	3.267	3.485	3.690	3.863

Services Offered

Indian BPO companies offer several different services including customer & technical support, telemarketing services, insurance processing, data entry and processing, forms processing, bookkeeping and accounting services and research services including Internet search, product research, market research, surveys, analysis, web research, and mailing list research.

Future Prospects

In recent times, most of the Indian BPOs have started setting up their onshore presence in the very markets they serve. Leveraging on their years of experience & expertise, most of the large players have been concentrating on improving the outsourced business processes by offering specialized services rather than only plain vanilla BPO process solutions, like Knowledge Process Outsourcing (KPO), Transformation, and Consulting opportunities.

The industry, of late, has been at the receiving end due to the rapidly shifting technology needs, Brexit, changes in immigration & visa norms, and the election of protectionist Donald Trump as the US President. Hiring too has come down owing to the increased application of automation and robotics in the sector. In fact, in the past five years, revenue and profit growth for the top five companies listed on the Bombay Stock Exchange (BSE) have halved. The industry is passing through a transition phase as corroborated by Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra – to quote him – “The industry is in the midst of a necessary yet painful transition. We are trying to address a new decision-maker, learn to speak to customers in a new language and address their problems in new ways.”

However, as per Bendor-Samuel of Everest - there is no alternative to India and the Indian firms as a source of essential talent. Hence, if the industry indeed makes use of this transition period in rediscovering itself, then there is no doubt that the country shall retain its image as the outsourcing capital of the world in the foreseeable time.

Here you read about Business Process Outsourcing, get more information about other outsourcing like Legal Process Outsourcing click here.

Getting Hitched With An Opportunity for Small Business

Whether you are looking for new markets for your existing business or are just starting a business, the article will try to provide you with a list of business trends for the past two years. The list will guide you to possible emerging small business trends and opportunities that will help you make it big on the coming years.

As the Internet continues to mature we are seeing trends emerge that make home business ideas very exciting. In this article let's take a look at five super hot trends for you to consider when starting your own home business.

The Internet has certainly changed the way business is done around the world today. This has affected everything including ways to make money with your own home business. As the Internet continues to mature we are seeing trends emerge that make home business ideas very exciting. In this article let's take a look at five super hot trends for you to consider when starting your own home business.

1. Blogging is extremely popular right now. In the past web logs use to be a way for you to post your thoughts online and was used more as a social mechanism to keep in contact with people.

Today blogging has become a fantastic way for a person to make money on the Internet with their own home business. Blogs have become very sophisticated and you can monetize them in just about any way you want to make money.  Furthermore maintaining a blog is very simple and almost no technical knowledge is needed.

A good blog can be read on a daily basis by literally thousands of people. Your goal is to create a blog that people want to read and in turn will purchase products from you because they trust you.

2. Social media can mean different things to different people. Certainly interacting with people in various ways online does increase your opportunities to make money with your own home business.

Today we see people interact in various social networks such as Facebook, through videos on YouTube, podcasting, audio, social bookmarking and other various ways. This gives you the opportunity to affect how a person sees things and also to sell products to them.

3. Affiliate marketing continues to be the easiest way for the average person to make money online. As an affiliate marketer you join a program for free and are given everything you need to make money.

This includes having products to sell, your own affiliate website, promotional materials such as banners and graphics, delivering of the product, collecting the money, and paying you commissions.

The skills that it takes to build an affiliate marketing business include list building, driving traffic, and learning how to pre-sell products to increase your sales conversions.

4. Email marketing is a fantastic way to build a long term income. You do this by building a list of subscribers and developing relationships with them. Over time you are able to sell to your list because you become a trusted person who recommends things that do exactly what you say they will.

5. Article Marketing is one of the most important actions to take when starting a Home Business or promoting Home Business Ideas.  The author gains 2 very important assets in constructing a strong web presence:

A.    You gain one way back links to your website which is one of the major SEO aspects.  Having a lot of one way back links raises the importance of your website and drives more traffic and more sales to your Business.  Articles have a tendency to stay around for years.

B.  When you write articles you build credibility to yourself and place yourself as an expert in your field.  This is incredibly important and will cause prospects to listen to what you have to say, this means more sales and more money to your Home Business.

This is five super hot trends in home business ideas that anyone can use to make money online today.

Time To Go For Cheap Marketing Trends In 2016... What About Using The Brochure Approach?

We are living in a world where we are facing various challenges. We want to grow as professionals and being a business owner a natural instinct of reaching out every single person on this earth is our ultimate dream. This would have been impossible few decades ago, however, it is now within our reach as with the help of few clicks we can go live and our message can go viral in minutes all over the world. The key here would be to see what are the mediums and approaches that we adopted while chasing that goal.

Email marketing with the help of e-brochures is taking a serious attention and is a center of focus by many businesses. However, that is still in its early phases and may not get the desired results for you as in the majority of the cases such marketing emails containing these e-brochures may end up in some one’s junk or spam folders. This is where the sense of frustration and urgency arises and business owners may not get the results they intended to have while using such marketing trends.

In such situations professionals are left with no choice but to go for the conventional means for marketing and advertising their products and services. They use brochures and target different areas simultaneously or at times area by area they apply this approach. Targeting huge areas with the help of these brochures, needs robust printing, backup that may allow them to print brochures in hundreds of thousands so as to spread the word all over the city, country or region in no time. This approach is further helpful if you are operating in congested and complex business trends like those of Dubai. You will need to acquire elite and professional services for Brochure printing Dubai so as to be able to go and reach almost everyone.

The city of high rise buildings, Dubai seems to be the perfect match for this advertising approach. You will need to ensure that you are dealing with best printing service providers. Those people who are aware of the latest advertising trends and native markets. They will come up with design, content and trends that are highly successful and normally preferred ones in the dynamic markets of Dubai. This tendency will allow you to the run with the major slice of market share and get excellent returns on your investments.

A highly designed and rich in relevant content brochure will work like a magic spell. Simplicity at the same time shall be treated as the key ingredient. You will need to contact the best in the industry for Brochure printing Dubai and leave it to them. They will come up with sleek and appealing designs that will do wonders for you in no time and your business and its products and services will not be treated as alien anymore, because these brochures will enable you to leave a strong brand image on your target audiences’ minds. Act fast and check out the latest and affordable brochure marketing trends in Dubai today!

Single Gateway To Grow Businesses With Latest Jobs, Deal Of The Day, Tenders.

Higher Schools, Colleges, Technical Education in India

The importance of higher education is increasing day by day in India now. Gone are the days when completing regular Bachelor’s degree was seen as a full stop to education. When it comes to education in India, much has changed in the last two decades.

People are not putting an end to their education after their Bachelors, more and more are opting for higher educational courses that promise high paying jobs and careers. The Government of India has also realized the significance of higher education as this is the best way to invest in the country’s demographic dividend as better education means better income and better economic rate.

At present, India stands at the number three position in the world in the sphere of higher education. We have the highest number of young people in our population with over 100 million college goers. Post independence, the level of higher education in India has significantly grown. Of course, we are still facing challenges in academia and legal rules related to it, but new possibilities are there to achieve.

In India, University Grants Commission (UGC) is the responsible body for designing various programmes and introducing different schemes in the education sector and aiding it with academic, directorial and financial support. Today, there are a large number of colleges and universities offering a wide range of academic and professional higher education courses. A decade ago, one could not even think about the types of courses now available in India.

In this fast growing world with ever changing technologies, more and more private institutions are opening to fill the gap. It is a fact that the Government education institutions are not really in praiseworthy condition at present, on the other hand, the private colleges & universities are not only attracting Indian, but also foreign students from different parts of the world. They have become the main force behind the growing Indian Higher Education sector. The private institutes are excelling in all fields of education like science, medical and technology etc.

They are equipped with all necessary educational infrastructure, highly educated faculties and research facilities. Unlike the Government institutes, they are the first ones to introduce the latest curriculum for students and international education exchange programs.

With Higher Schools, Colleges, Technical Education field in India still calling for an enormous level of advancement and improvement to be done, the main source of change is seen in the form of private colleges and universities. Experts from the sectors opine that improvement is a long process and step by step we can achieve a lot. The academic institutions should follow the best practices when it comes to accreditation and evaluation.

Then, the main focus of any educational institute should be on its primary strength, the faculties. They should be research focused and should always update themselves with the new changes in education and the relevant industry engagement through efficient mentoring of pupils in order to prepare ‘Class One’ professionals of the future who can again return to the country in one or other form.

A worriable fact in India is about the employment – a major part of people doing graduation in technology is not considered worth employable by the IT/ITES industry. Another haunting fact comes from the management studies - only 20% - 30% students are considered employable. It is high time now that some big steps are taken in this direction for addressing this very important issue in order to make more and more students employable.

Another useful suggestion comes from the academic experts is that the generic academic model should be transformed into a learner-centered one. At college and university level, students should be prepared enough for facing all kinds of situations in their future careers through their strength and abilities developed during their academic years.

With all the present complexities and gaps in the higher education sector of India, the signals are clear enough to predict that with a push to the ongoing process of changes will definitely bring good results and take the Indian higher education to a never before seen level.

INDIAN IT SERVICES MARKET – WITH EMPHASIS OF FUTURE ASPECTS

Introduction

The domestic IT Services Market is as of now is mostly driven by project-oriented services like custom application development, systems integration, network consulting & integration, and IT consulting. A report by International Data Corp (IDC) predicted that the local IT Services market would grow at a compound annual growth rate (CAGR) of 10.8% (in Rupee terms) between 2014 and 2019. Among several verticals, Banking and Financial Services (BBFSI) and Retail, are doing consistently good. As regards BFSI, awarding of ‘New Bank Licenses’ by RBI and increasing technology adoption by Non-Banking Financial Companies (NBFCs) & microfinance institutions, is constantly pushing the demand for IT services. In fact, another report by ‘Gartner Inc.’ forecasted that India would be the second largest market for IT by the end of 2018.

Size

The domestic IT Market of India stood at USD 36 Billion in 2015 and as per various reports is projected to grow at a CAGR of approx. 14% to USD 67 Billion by 2020, thus becoming the second largest IT Market in the ‘Asia Pacific Region’ by 2018. Further, according to Gartner Inc., “driven by growth in software and IT services revenue, IT spending in India is forecast to reach $72.4 billion in 2017, up 6.9 % from 2016 estimated spending of $67.7 billion.” According to the company, the key vertical segments driving IT spending growth include the communications, media and services, banking & securities, manufacturing and utilities markets.

Factors of Growth

The predicted reasons for the growth of the market are manifold including development of local data centers, exponential in internet penetration backed by a ‘Digital India’ drive that is expected to attract USD 17 Billion investment in next 3-4 years, higher demand for hosted applications services, hosted infrastructure, IT consulting, application management services, and custom application development. In fact, more than 90% of ‘Small and Medium Businesses’ are expected to embrace technology, in one way or the other, by 2020 and number IT services provider create Business page. These ‘Small and Medium Businesses’ prefer OPEX as against CAPEX model of IT, and this market is expected to grow at a great pace over next few years.

One other important driver of growth is the emergence of new age E-Commerce companies that are not only making technology investments themselves, but are also forcing traditional ‘brick and mortar’ retail players to march on a technology path in a big way. Indian companies are progressively adopting technology as a means to improve supplier / customer engagement and gain better business oversight. Moreover, many companies are spending more on technology, including social, mobile, analytics, and cloud for these reasons. For example, such companies across industries are in the ‘investment mode’ in the specific areas of custom mobile applications for services delivery, managing field workforce, launching targeted marketing campaigns, amongst others.

Conclusion

The reasons for the near term growth of the ‘Indian IT Services Market’ include license awards for Payment Banks and Small Scale Banks, current government’s pro-technology stance (Digital India, mobile-based delivery of citizen services, focus on financial inclusion, spend towards smart cities etc.), burgeoning start-up community and sustained investments across 3^rd platform technologies. In essence, domestic IT Services Market is poised for an exponential growth and can be a great contributor in the overall job scenario of the country, and thus overall GDP.

PREVENTION OF COMMON COLD AND COUGH

Cold and cough is not a disease rather it is a symptom that something somewhere is not right in the body. It is, in fact, human body's way of removing foreign material or mucus from the lungs and upper airway passages. It is arguably the most common illness in humans. Viruses enter the air from the nasal passages of infected persons and when inhaled by others, may cause them to become the patient of cold and cough. These spread from person to person through tiny droplets of mucus dropped into the atmosphere by the infected persons (when they sneeze or talk).

Old people and children are, in fact, more vulnerable to the common cold. Especially in winters, their immune system gets weakened on one hand and on the other hand, low temperature & cold triggers many respiratory problems and illnesses.

Here are some of the very basic steps that you can take for the prevention of cold and cough:

Regularly wash your hands

A person having cold & cough, when sneezes, talks or negligently touches his hands with nose and then uses objects of daily use, then the germs are invariably left on such objects. So one of the most potent remedy is to wash your hands on regular intervals, if have cough or cold.

Use tissue papers or towels

Note that viruses may stick to your hands so do not use them while coughing or sneezing. Use a ‘use and throw tissue paper’ or if you do not have one, cough or sneeze into the inside of your elbow, it is almost not likely to come in contact with other people.

Avoid Alcohol and Smoking

These will weaken your immune system further and will make you more likely to get infections. Alcohol also dehydrates your body and smoking, in fact, dries out the passages in your nose. It affects your cilia -- the delicate hairs that line your nose & lungs and help sweep away cold and flu viruses.

Disinfect your place of living

You can often disinfect certain things and areas like tabletops, doorknobs, and remote controls; as cold germs can live on surfaces for hours. Google it and you will find some simple solutions. However, there is no way to keep a household sterile, so do not go berserk over it.

Keep yourself hydrated

Drink plenty of water or juices to keep your immune system working at its optimal level. If you let your body dehydrate, then keep this in mind that more energy is drained for keeping the body sound let alone fighting the germs.

Take healthy diet

You must consume a healthy diet, which contains all the minerals, vitamins, carbohydrates, proteins amongst other essential elements. This is necessary to keep your immune health in good shape. Avoid processed foods like maida, and fast foods like burgers, pizza. They provide extra-unwarranted fats but are not healthy for your body.

Maintain a healthy lifestyle

Always maintain a healthy lifestyle, including adequate sleep, good nutrition, and physical exercise. It ensures that your immune system is in good condition and ready to fight any kind of infection.

Do Yoga regularly

Certain Yog practices, including Pranayama, Jalneti, Sutraneti when done regularly, prevent sinus congestion & mucus formation, cleanse the nasal passage, and prevent cold inflammation.

Take Herbal Beverages

Avoid regular tea; it is, in fact, harmful for the people living in tropical environments like that of India and South East Asia. Instead, take herbal concoctions or beverages, which are easily available in the market. These beverages increase your immunity and boost your reserve strength of the body.

Utilize your kitchen

There are many things in your kitchen, which are great barriers to cold and flu, use them. Tulsi, Ginger, Giloy, Daalchini, Garlic are some such foods, which you can consume on a regular basis.

Control stress buildup

Research has proven that people with emotional stress have weakened immune systems and are more likely to catch a cold. So try to relive your stress, be creative, smile, play, enjoy life and be happy.

Career Option After Bachelor Of Commerce

Completing your graduation is indeed a milestone achieved in terms of your educational career. Students often after completing their graduation, not sure as to what exactly is the path they must choose for a career, which is monetary fulfilling, and professional rewarding. The pressure to choose the right path is compounded by the constant queries of family members, relatives, friends, and neighbors. For students who have completed graduation in commerce stream, almost all the known persons are ready to provide suggestion and advice as to what you must do in order to succeed in life. However, most of the time such advice is hollow and based on hearsay rather than based on solid facts.

Some career opportunities after Bachelor of Commerce have been mentioned below for helping students to make an informed decision:

COMPANY SECRETARY (CS)/CHARTERED ACCOUNTANT (CA)/ CHARTERED FINANCIAL ANALYST (CFA)/ COSTS AND WORKS ACCOUNTANT (CWA)/ CERTIFIED MANAGEMENT ACCOUNTANT (CMA):

Once you have completed your Bachelors in Commerce then the prominent choices available to you are the courses of CS, CA, CFA, or CWA. The demand for these seasoned professionals is always there in the private sector and the Government sector. However, you must be aware about the difference between these disciplines and the kind & nature of job profiles, which you will be having after successfully completing these courses. 

Chartered Accountant (CA) exams are conducted by Institute of Chartered Accountants (ICAI) and requires one to clear 3 Examinations over the period of time that are CPT, IPCC and Final CA. After completing your graduation, you become eligible to appear for IPCC, which consists of two groups. After clearing one of the groups, you need to complete ‘Article-ship’ with an experienced CA firm for an average period of two and a half years. After zooming through these groups of IPCC and successfully completing your ‘Article-ship’ you can appear for Final CA. Final CA will again have two groups and after clearing past these groups, you will indeed become CA. The career can be great, financially rewarding and professionally fulfilling, depending on your acumen and laboriousness.

A Company Secretary (CS) is senior personnel responsible for the efficient administration of a company, particularly with regard to ensuring compliance with statutory and regulatory requirements. It is financially rewarding and professionally fulfilling career and commands a lot of respect. The Institute of Company Secretaries of India (ICSI), a premier National Professional body established by Act of Parliament, is the regulator of the Company Secretaries in India. There are three stages in Company Secretary Course i.e. Foundation, Executive, and Professional; and for becoming a Company Secretary, you need to complete all the three stages.

Chartered Financial Analyst (CFA) is a graduate level course offered by the CFA Institute, America and provides a solid foundation for investment analysis and portfolio management skills combined with the practical knowledge that s student needs in the complex world of investment industry. Unlike MBA, which covers general aspects of management and business, CFA course stresses more on the Finance aspect. It covers topics relating to investment management, financial analysis, stocks, bonds, and derivatives, besides imparting detailed knowledge of other areas of finance. The course is done via a distance mode with online support from the institute.

The Cost and Works Accountant (CWA) collects, assimilates, collates and analyses financial information from every angle and then interprets those numbers for the management. It is regulated by the ‘Institute of Cost Accountants of India’ (ICAI), previously known as the Institute of Cost & Works Accountants of India (ICWAI), a statutory professional accountancy body.

Certified Management Accountant (CMA): The CMA is offered by the Institute of Management Accountants (IMA) USA and the content is regularly reviewed by the Institute of Certified Management Accountants (ICMA). CMA is mostly concerned with financial planning, analysis, control, decision support, and professional ethics. The certification is the most popular management accounting certification not only in the US but also in the developing countries alike.

GOVERNMENT JOBS

Government jobs are termed as the best in terms of job security and together with this; they offer chances of a rewarding professional career. After the completion of your B.com, you can apply for majority of the Competitive Government Examinations like Civil Services Exams (IAS, IES, and IPS), SSC CGL, Banking Exams (IBPS PO, IBPS Clerk, SBI PO, and RBI etc.), and Railway Exams etc.

BACHELOR OF LAWS (LL.B)

This is also one of the options, which is exercised by a majority of the students who have completed their Bachelor of Arts. After completing LL.B you can opt for the career as a lawyer in specific technical streams including being a civil lawyer or being a criminal lawyer. If you opt for the stream of being a commercial lawyer then you can be hired as a Legal Advisor in the Private Sector as well as Government and Semi Government Sector. You can also go for the position of higher repute via becoming a judge after successfully cracking the judicial services exams conducted by the concerned bodies of the State and the Central Government.

MASTER OF BUSINESS ADMINISTRATION (MBA)

One of the preferred career choices of today's students is MBA, a course that equips students with complex problem solving skills and managerial attributes to climb the ladder of success in the corporate world. After successfully completing your MBA, either you can join the private sector for professional excellence or you can also go for government jobs via appearing in the various exams conducted by Government Institutions who require knowledge of management related aspects. MBA, if done through a good institution can be a lucrative career in terms of monetary benefits and professional satisfaction. The caveat is to go for institutions, which have established Alumni Network and well connected industry contacts for good placements.

BUSINESS PROCESS OUTSOURCING (BPO) / KNOWLEDGE PROCESS OUTSOURCING (KPO) JOBS

Most of the BPO’s / KPO’s in the Indian context prefer commerce graduates and you can work in this sector as a Customer Care Executive, Telesales, and Back Office Accountant etc. In fact, Outsourcing companies have become a preferred career choice for the students of the metro cities and with these companies now setting shop in tier 2 & 3 cities, there is an increased scope for the students of these cities for making a career in this sector.   

OTHER PROFESSIONAL CAREER CHOICES

Students after completing their Bachelor of Commerce irrespective of the specialization stream can go for preparation for various professional exams like in the Banking Sector, Armed Forces, and Paramilitary forces amongst others. You can also go for professional studies in Social Work, Fashion Design, & Hotel Management and can make a successful career in these respective arenas. You can in fact choose to go for the courses specifically catering to the investment industry and make a career that is considered financially and professionally rewarding.

SHORT TERM COURSES

There are various short-term or diploma courses, which have emerged as good choice for students who have completed their Bachelor of Arts. Such courses equip students with professional, managerial, technical, and complex problem solving skills, to make them fit and eligible for further professional advancement. In today's rapidly changing times, such courses can provide students with handsome amount of monetary benefits and an option to be a part of the most innovative industries. Students can opt for such short-term professional courses in the fields of animation, video editing, documentary or filmmaking, artificial intelligence etc. In fact, there are institutes that offer out of the box courses like that if Event Management, which help you make a career in the Event Management Industry.

MISCELLANEOUS STREAMS

Bachelor of Commerce can be also done with specialization in an area of your choice. When indeed you complete your Bachelor of Commerce with a specific technical stream then there are further options available to you in terms of advancing in that very particular stream. For example, if you have completed your graduation with specialization in Banking and Insurance, you can work in Insurance Industry as an Insurance Advisor or Insurance consultant. The point is that there are many options available when you do your B. Com. with the specialization of your choice.

We will be posting on a regular basis regarding the choices available in terms of such specialized fields, so make sure you regularly visit this page for most updated information.

IT RELATED COURSES VIZ. MCA/ANIMATION/WEB DESIGN

IT field is not restricted to just science students rather is also open to graduates from other streams too. You can learn a programming language or can work in the IT industry after doing a professional certificate course or a degree course like Master of Computer Applications (MCA). If you have done your graduation in non-mathematics stream (like BA, B/ Com. etc.), then you may need to do a short-term introductory course to be eligible to get into MCA. For example, if you have completed Bachelor of Arts or Commerce and want to pursue MCA from IGNOU, then you need to pass a six-month certification program known as CIC.

You may work as a computer operator, software professional, site developer, web designer, animator, logo designer, software developer etc.